Return Template
[Company Name]'s Amazon Store - Shipping & Returns Guidelines
Our Shipping Commitment:
1.1. Order Processing & Delivery: We aim to dispatch orders within [X] business days from purchase. Delivery durations may vary based on location and selected shipping method during checkout.
1.2. Choice of Shipping: At checkout, you'll find several shipping options, each with its cost. These methods, along with their rates and estimated delivery times, will be clearly presented.
1.3. Tracking Your Order: After your order is sent out, we'll email you a tracking number so you can follow your package's journey to its destination.
Returns & Handling Fees:
2.1. Accepting Returns: Returns are accepted within [X] days of delivery, provided the item is unopened, unused, and in its original packaging.
2.2. Addressing Damaged Orders: If your order arrives damaged, please contact us within [X] days of receiving it. We'll need photos of the damaged product and packaging to start the return process.
2.3. Restocking Fee Details:
- Damaged orders incur a 30-50% restocking fee, determined based on damage severity by our assessment team.
- Returns of items over $50 will have a 10% fee deducted from the refund.
- Incorrect item returns attract a 90% restocking fee. Ensure you return the correct item.
2.4. How to Return: Reach out to our customer service with your order number and return reason to begin the process. We’ll assist with the next steps, including return shipping label provision, if needed.
2.5. Processing Refunds: After we receive and inspect the returned item, your refund will be processed within [X] business days, minus any applicable restocking fees.
Need Help?
For queries or help with our shipping and returns policies, please contact our customer service at [contact details].
By purchasing from [Company Name] on Amazon, you agree to these shipping and return terms. Note that these policies are subject to change; kindly review them before making a purchase to stay informed.
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